Terms of Service

Last updated: March 2026

Welcome to Studio Reformer. These Terms of Service govern your use of our website, booking platform, classes, memberships, and studio facilities. By accessing our website, booking a class, purchasing a package or membership, or attending a session at our studio, you agree to be bound by these Terms.

Bookings, Payments & Pricing

  • All classes, packages, and memberships must be booked and managed via our Momence booking system.

  • Full payment is required at the time of booking.

  • Prices, class schedules, and instructors are subject to change.

  • All purchases are non-transferable and non-refundable.

Cancellations and Refunds

  • Classes must be cancelled at least 24 hours prior to the scheduled start time via Momence.

  • Late cancellations and no-shows will result in the loss of the class credit.

  • We endeavour to provide notice when a class is unable to take place for any reason. In such cases, credits will be returned.

Memberships & Class Packages

  • Memberships are billed on a recurring basis as outlined at the time of purchase, unless cancelled by either the client or Studio Reformer.

  • Class credits may expire and are subject to the terms displayed in Momence. Membership class credits, late cancellation, and guest passes do not roll over into subsequent months and will be forfeited if unused within the applicable billing period.

  • Memberships may be paused or cancelled in accordance with the specific membership terms presented at purchase.

  • Class Packs and Pay As You Credits cannot be extended beyond the stated expiry date.

Studio Etiquette & Policies

To maintain a premium and safe studio experience:

  • Please arrive on time; late entry may not be permitted for safety reasons.

  • Grip socks are required for all reformer classes.

  • Mobile phones must be silenced and stored away during class.

  • We reserve the right to refuse entry or service to anyone whose behaviour is disruptive, unsafe, or disrespectful to staff or clients.

  • Merchandise sold within the studio, including grip socks and gift cards, cannot be exchanged and are non-refundable.

  • Gift Cards cannot be extended beyond the stated expiry date.

  • You must be at least 16 years old to participate in our classes. If you are under 18, you must have the consent of a parent or legal guardian.

Health, Safety & Assumption of Risk

Reformer Pilates is a physical practice that carries inherent risks. By attending classes, you acknowledge and agree that:

  • You are in good physical condition and able to participate in exercise.

  • You have disclosed any relevant medical conditions, injuries, or pregnancies to your instructor prior to class.

  • You understand that participation is entirely voluntary and undertaken at your own risk.

We strongly recommend consulting a qualified healthcare professional before beginning any new exercise programme.

Privacy & Data Protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for details on how your information is collected, used, and protected.

Contact Us

For any questions regarding these Terms, please contact:

Email: info@studioreformer.co.uk