Privacy Policy
Last updated: March 2026
Who we are
Studio Reformer is a boutique reformer Pilates studio based in Binfield, Berkshire.
Email: info@studioreformer.co.uk
We value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you visit our website, book classes, purchase gift cards, or get in touch with us through our enquiry forms.
The Information We Collect
We may collect personal details such as your name, email address, phone number, payment information, and any other information you choose to provide when booking classes, joining waitlists, subscribing to our newsletter, or contacting us.
We also automatically gather certain technical data, including your IP address, browser type, device information, referral source, and pages visited while using our website.
Our website may use cookies and similar technologies to improve functionality, understand how visitors interact with the site, and support marketing activities.
You may withdraw your consent at any time with future effect. Upon withdrawal, your data will be deleted unless you have an active membership. Requests to withdraw consent should be sent to: info@studioreformer.co.uk
Where we get personal information from
Directly from you
How We Use Your Data
Your information is used to manage bookings, process payments, send confirmations, and deliver our classes or products.
If you have opted in, we may contact you with news, updates, promotional offers, events, or marketing communications.
We also use data to detect and prevent fraud, analyze website usage, improve performance, and enhance our services.
In certain circumstances, we may process your information to meet legal requirements or to protect our rights and interests.
Third-Party Services
We share data only where necessary with trusted service providers, including:
Momence – bookings, memberships, health questionnaires
Payment processors
All third parties are required to comply with UK GDPR.
How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, meeting legal, accounting, or regulatory requirements, and resolving disputes.
Retention periods may vary depending on the type of data and applicable legal obligations. Once your personal data is no longer required, it will be securely deleted or anonymised in accordance with UK data protection laws.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Your Data Protection Rights
You have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Cookies
Our website uses cookies to improve functionality and analyse performance. These are small files or pieces of text that download to a device when a visitor accesses a website or app.
Necessary and required cookies are always used, which allow our hosting platform to securely serve this website to you.
Analytics and performance cookies are used on this website only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Children
This website is intended for adults aged 18 and over, we do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any queries or concerns about this Privacy Policy or how we handle your data, please contact:
Email: info@studioreformer.co.uk
Studio: Studio Reformer, Binfield, Berkshire
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113